Accessibility

This accessibility statement applies to Community Learning and Skills, run by Kent County Council.

The content on this website is designed for everyone to find, read and understand. It is compatible with assistive technologies and developed to meet the accessibility standard outlines in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

• If you are experiencing issues with accessing information or using the website
• If you find an accessibility problem not listed on this statement
• If you have positive feedback on the accessibility considerations made

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

• Email: alternativeformats@kent.gov.uk
• Call: 03000 421 553

An English speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translations service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Sensory characteristics

Use more than one sense for instructions.

There are several elements that rely on only symbols to relay information to the user. This is not compliant with WCAG Guideline 1.3.3

We will correct the symbols affected over time as we review each page.

Text with insufficient colour contrast

There are several elements that do not have colour contrast ratios of 4:5:1 with foreground and background.

This is not compliant with WCAG Guideline 1.4.3

We are working to correct this issue.

Elements with insufficient colour contrast

There are several elements such as the visible focus indicator that do not have the correct colour contrast ratios.

This is not compliant with WCAG Guideline 1.4.11

We are working to correct this issue.

Headings and Labels

There are some elements that do not have correct labelling associated with them.

This is not compliant with WCAG Guideline 2.4.6

We are working to correct this issue.

Error Identification

There are certain errors that are not described in enough detail to the user when they occur.

This is not compliant with WCAG Guideline 3.3.1 and 4.1.3

We are working to correct this issue.

3rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve it's accessibility. This may include:

• Links to non-KCC websites
• Content/functionality on our website
• Content hosted on other websites, such as social media sites

Some of our 3rd party partners publish their own accessibility statements.

• Facebook Accessibility Statement

Preparation of this accessibility statement

This statement was prepared on 8th June 2020. It was last reviewed on 18th June 2024.