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Contact Us
Contact Kent Adult Education
Call us on 03000 41 22 22*
Our centre staff are available between 9am and 5pm Monday to Friday.
Write to us at:
Community Learning & Skills
The Canterbury Academy
Knight Avenue
Canterbury
CT2 8QA
We want to hear about your experience. Your comments, compliments and complaints help us to improve the services we provide to all customers. We take all complaints we receive seriously and respond as quickly as possible.
To make a comment or complaint about our adult education service, complete the following steps.
Step 1
Raise the issue directly with your tutor, member of the Exams and Learner Services Team or management. Most problems can be resolved this way.
Step 2
If you need to take your complaint further, send a letter to the corporate director or:
Online form
Phone
03000 41 41 41
Step 3
If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman (LGSCO)
Online form
Phone
03000 61 06 14
Or complain to the Department for Education by accessing their Customer Help Portal: Home - Customer Help Portal
Contact City Hall or the Mayor | London City Hall if you live in a Greater London Authority area.
Responses
You will receive an acknowledgement within 3 working days. A full response to your complaint will be provided within 20 working days. However, in some cases, more complex complaints may take longer to investigate. If there are any delays, we will provide updates on progress.
Email Kent Adult Education
Contact Kent Training & Apprenticeships
Call us on 03000 41 71 23*
Our staff are available between 9am and 5pm, Monday to Friday.
Write to us at:
Community Learning & Skills
The Canterbury Academy
Knight Avenue
Canterbury
CT2 8QA
Our complaints procedure
We aim to make continuous improvement to ensure we meet your needs and take into account any changes during your time with us on programme. Your feedback and views are highly valuable to help with this.
Employers
In the event that you have any queries or complaints regarding the apprenticeship, you should contact your designated Partnership Manager in the first instance.
If the query or complaint is not resolved to your satisfaction, please ask for this to be escalated to the Partnership Team Manager, Curriculum Manager or designated Curriculum Leader.
If the query or complaint is still not resolved to your satisfaction, a written complaint should be made to CLSCustomerRelations@kent.gov.uk
Please contact us if you would like to receive a copy of our complaints procedure.
Learners
We are proud of our services and we would welcome feedback from you.
If you would like to compliment or comment on our service, or a particular part of our service, we would welcome and record this.
Any comments will contribute towards ensuring that our customers receive an excellent service at all times.
To provide us with any feedback, please speak to one of the following in the first instance:
- Your tutor
- Your tutor's line manager
However, if we are unable to resolve your concerns with regards to any aspect of our service and you are still dissatisfied please contact:
Janice Denyer County Education Manager for Apprenticeships
or
Lee Busby County Education Manager for Study Programmes
Kent Adult Education Centre
Knight Avenue
Canterbury
CT2 8QA
Email: CLSCustomerRelations@kent.gov.uk
Telephone: 0800 731 4297
Please put your complaint in a letter and you will receive an acknowledgement within 3 days of its receipt. We will aim to provide you with a full reply within 20 days. If your complaint raises complex issues that cannot be answered within 20 days, we will still write to you to let you know of our progress. We will continue to keep you informed of this at three-weekly intervals until we are able to respond fully to your complaint.
Please contact us if you would like to receive a copy of our complaints procedure.
Alternatively, the apprenticeship helpline can offer impartial advice for any concerns, complaints or enquiries nationalhelpdesk@apprenticeships.gov.uk or call 0800 015 0400
If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman (LGSCO).
Online form
Phone
03000 61 06 14
Or complain to the Department for Education by accessing their Customer Help Portal: Home - Customer Help Portal
Contact City Hall or the Mayor | London City Hall if you live in the greater London Authority area.